Gears 5 Re-up update: 24 hours on

Posted: 10 Feb 2021 01:44 PM PST

Hello everyone,

Yesterday we released our re-up update across Gears 5. When we released the update, we split it into two parts:

Part 1 was to update everyone's accounts to the correct re-up and level, as well as introduce the new re-up xp requirements per level.
Part 2 would then provide the retroactive awards for re-ups you'd gained previously.

As we started on part 2, we ran into a service issue which impacted the game and as a result we saw the following issues:

Players who had yet to login had yet to be given the correct re-up and level. (Fixed)
Players would be unable to use their skill cards across PvE content. (Fixed)
Players would be unable to access their customization options at all. (Fixed)
Players would encounter store purchasing issues.

However, we'd like to let you know that we're still aware of the following issues in-game:

Users who were re-up 24 and 25 prior to the update will run into the following issues. If you are seeing these issues please submit a ticket to http://support.gearsofwar.com/ :
- Their re-up will have been removed.
- Their cards and medal progress won't work.
Potential store issues with a purchase may still occur. If you feel like you've experienced any issues with your purchase, please submit a ticket to http://support.gearsofwar.com/.

Re-up table

When we published the re-up article last Thursday, we provided a re-up 1 – 50 table and the associated rewards, when the update went live yesterday some users correctly mentioned about some rewards they didn't receive. This was due to a mix-up in the rewards and to help clear up the confusion here is the revised re-up table:

Re-up

Reward

Re-up 1

Desert camo Lancer, Gnasher and Snub & 1st Bloodspray

Re-up 2

Desert camo Hammerburst, Boltok and Claw

Re-up 3

Desert camo Overkill, Enforcer & EMBAR

Re-up 4

Desert camo Retro Lancer, Longshot and Markza

Re-up 5

Desert camo Torque Bow, Breaker Mace and Boomshot

Re-up 6

Desert camo Talon, Lancer GL and Dropshot

Re-up 7

GET SOME! Lancer, Gnasher and Snub

Re-up 8

GET SOME! Hammerburst, Boltok and Claw

Re-up 9

GET SOME! Overkill, Enforcer & EMBAR

Re-up 10

GET SOME! Retro Lancer, Longshot and Markza

Re-up 11

GET SOME! Torque Bow, Breaker Mace and Boomshot

Re-up 12

GET SOME! Talon, Lancer GL and Dropshot

Re-up 13

Team ICE Lancer

Re-up 14

Team ICE Breaker Mace

Re-up 15

Team ICE Markza

Re-up 16

Team ICE Hammerburst

Re-up 17

Team ICE Overkill

Re-up 18

Team ICE Boomshot

Re-up 19

Team ICE Torque Bow

Re-up 20

Team ICE EMBAR

Re-up 21

Heroic Marcus

Re-up 22

Team ICE Claw

Re-up 23

Team ICE Talon

Re-up 24

Team ICE Boltok

Re-up 25

Team ICE Longshot

Re-up 26

Team ICE Snub

Re-up 27

Team ICE Lancer GL

Re-up 28

Team ICE Retro Lancer

Re-up 29

Team ICE Dropshot

Re-up 30

Team ICE Enforcer

Re-up 31

Team ICE Gnasher

Re-up 32

Heroic Ascendant Lancer

Re-up 33

Heroic Ascendant Breaker Mace

Re-up 34

Heroic Ascendant Markza

Re-up 35

Heroic Ascendant Dropshot

Re-up 36

Heroic Ascendant Overkill

Re-up 37

Heroic Ascendant Boomshot

Re-up 38

Heroic Ascendant Claw

Re-up 39

Heroic Ascendant Talon

Re-up 40

Heroic Ascendant Boltok

Re-up 41

Heroic Ascendant Snub

Re-up 42

Heroic Ascendant Longshot

Re-up 43

Heroic Ascendant EMBAR

Re-up 44

Heroic Ascendant Lancer GL

Re-up 45

Heroic Ascendant Retro Lancer

Re-up 46

Heroic Ascendant Hammerburst

Re-up 47

Heroic Ascendant Scorcher

Re-up 48

Heroic Ascendant Torque Bow

Re-up 49

Heroic Ascendant Enforcer

Re-up 50

Heroic Kantus & Heroic Ascendant Gnasher

We want you to have a little more visibility on what's happened since the re-up update and thank you for your patience and reports during the outage. We'll continue to monitor and if necessary, keep you all informed on any updates.

TC